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Customer Service, Sales, Marketing and
Leadership Development training tools to build your business.
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December 5 "How to Build Loyalty With Angry Customers"
In every business, mistakes happen and customers get angry. During this Teleseminar, you'll learn why customers get angry, even when you're being nice. You'll discover new ways to manage complaints. When a customer complains, it means he or she cares enough about your business to give it a second chance. Angry customers are like gold because when a problem is fixed properly and stays fixed, customer loyalty actually increases!
Upcoming Teleseminars
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Exceptional customer
service is the only thing
that will differentiate
your business from
your competition.
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Boost your selling
power, get more
referrals, entice
new prospects and
jumpstart your
sales team.
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Maximize employee
performance and
improve manage-
ment effectiveness
through team
building, leader-
ship development
& performance tools.
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Welcome to the
future of training --
low cost, no travel
and minimal time
commitment.
Participate while
you're sitting
at your desk!
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Debra J. Schmidt,
a.k.a. Loyalty Leader® is in demand as one of the nation's top business consultants and speakers. She works with people who want to grow their business by helping them build customer loyalty and increase employee retention.
Debra has developed a line of products and training programs to help you keep more customers, sell more products and maximize employee performance.
Hear a message from Deb about positive attitudes.
 MP3 File |
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National Customer Service Week Tips
Oct. 6-10, 2008
National Customer Service Week is always the first full week ...
Sign Up for FREE
Customer Service & Sales Tips
Boost your profits through greater customer and employee retention by subscribing to Deb's FREE email newsletter Loyalty Leader Quick Tips.
It's delivered every Wednesday and loaded with tips, tools, case studies, and advice on how to build loyalty and increase sales.
BONUS: You will receive tips on "How to Build Loyalty With Angry Customers" and the Loyalty Leader's eBook, "101 Ways to Build Customer Loyalty" five minutes after you subscribe!
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